Delivery
& Warranty

Delivery Policy

  • Delivery schedule is Monday to Saturday, 9:30 to 4:30pm (Sunday & Pub Holiday incur an extra fee).
  • A phone call will be made 30 minutes prior to delivery.
  • Free delivery (orders over $250 & under 15km from our store).
    ** Houses/apartments with stairs require notification prior to delivery.
  • Additional fees may apply. Prices may vary with more than 6 stairs, & Built in install front loader washer, water hose or drainage hose need extension.
    => If un notified an addition fee may be charged on delivery.
  • If no one is there to receive the item at the agreed delivery time a re-delivery fee, minimum $80 will apply.
  • Please notify any change of delivery day/time 24 hours before the scheduled delivery time. A fee of $30 will incur every 15mins if the Delivery driver is to wait for the arrival of the customer
  • Please check door/stairway sizes must be ready prior to the Delivery driver's arrival.
  • Please removal any items in the way, remove any old appliances, and ensure that doorways are clear. Fix all Water tap, drain points and power sources.
  • If the Delivery driver is unable to deliver the product to the nominated position then they will leave the appliance as close as possible.
  • Any situation with poor/restricted access, or that requires the removal of main doors. Or if there is no helper available.
  • We can take away your old appliance when we deliver your new product.
    **If it is hard to move or have many cockroaches we can refuse **

Warranty Policy

  • Warranty-  First month free Replacement or Repairs
    And 1year  50% Store Credit (purchase price) then swap another appliance
    This excludes problems/damage caused by incorrect use of item.
  • Call out fee is charged if the technician finds the appliance has been damaged by incorrect usage

Returns & Cancellation policy

  • You can cancel your order for a full refund within 24 hours of Deposit.
  • After 24h Used products need to go back to the supplier's factory for cleaning and testing and therefor
    will attract a restocking fee of $100 per items.
  • Please keep in mind that you will have to cover the return delivery or return the product yourself.