- Delivery schedule is Monday to Saturday, 9:30 to 4:30pm (Sunday & Pub Holiday incur an extra fee).
- A phone call will be made 30 minutes prior to delivery.
- Free delivery (orders over $250 & under 15km from our store).
** Houses/apartments with stairs require notification prior to delivery.
- Additional fees may apply. Prices may vary with more than 6 stairs, & Built in install front loader washer, water hose or drainage hose need extension.
=> If un notified an addition fee may be charged on delivery.
- If no one is there to receive the item at the agreed delivery time a re-delivery fee, minimum $80 will apply.
- Please notify any change of delivery day/time 24 hours before the scheduled delivery time. A fee of $30 will incur every 15mins if the Delivery driver is to wait for the arrival of the customer
- Please check door/stairway sizes must be ready prior to the Delivery driver's arrival.
- Please removal any items in the way, remove any old appliances, and ensure that doorways are clear. Fix all Water tap, drain points and power sources.
- If the Delivery driver is unable to deliver the product to the nominated position then they will leave the appliance as close as possible.
- Any situation with poor/restricted access, or that requires the removal of main doors. Or if there is no helper available.
- We can take away your old appliance when we deliver your new product.
**If it is hard to move or have many cockroaches we can refuse **
- Warranty- First month free Replacement or Repairs
And 1year 50% Store Credit (purchase price) then swap another appliance
This excludes problems/damage caused by incorrect use of item.
- Call out fee is charged if the technician finds the appliance has been damaged by incorrect usage
Returns & Cancellation policy
- You can cancel your order for a full refund within 24 hours of Deposit.
- After 24h Used products need to go back to the supplier's factory for cleaning and testing and therefor
will attract a restocking fee of $100 per items.
- Please keep in mind that you will have to cover the return delivery or return the product yourself.